Qualities of top call center agents good call center customer service representatives are hard to find to be the best they have to have the right personality skills and fit for your team and because customer service directly impacts revenue you should aim to build the best customer support team possible. Working at a call center requires discipline and communications skills as a customer service representative youll encounter complaints as well as questions about the company you work fora call center is a fast paced environment so the more you hone your skills the better equipped youll be on the spot. Great call center reps know the programs they use like the back of their hands not everyone excels in all of these areas and new call center agents undergo training so that they can improve so if you dont think all these traits describe you to a t dont think that you dont have what it takes to work in a call center. 10 great customer service tips for your call center posted by stefanie amini on december 11 2012 january 1 2018 posted in articles customer service tips sometimes customer service can get a little stale and with call centers being a key part of the business you cant afford for your operation to get stale. But at the end of the day a contact center is only as good as its agents in this article well discuss the top 7 qualities of a successful call center agent and offer hiring tips that can help you identify agents who possess these traits 1 critical thinking
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